What payment methods will you accept from borrowers (ACH? Check? Credit Card? Debit Card? Other?)
We will accept payment by check, cashiers check, money order, wire transfer, and ACH.
What will you do if one of my borrowers is late on their payments?
Our office sends out late notices to any borrower who has not made a regular payment by the grace period, then every 10 days thereafter. While these notices are sent our customer service team, or early intervention departments, are contacting the borrowers by phone [...]
What sets you apart from other loan servicing companies?
Customer service, this sets us apart from all other loan servicing companies. Our customer service reps are trained to answer your question, or have an answer to you by the next business day. Every position in our office is filled by employees who started [...]
What kind of IRS and regulatory compliance will you handle on my behalf?
Our office will report the interest paid to Note Servicing Center by the borrower on a 1098 and the interest paid to the lender by Note Servicing Center on a 1099-INT
Why should I use your company instead of loan servicing software?
The main reason many people use our services rather than purchasing and running their own servicing software is cost both financial and time. The software needed to service loans is expensive and in many cases difficult to learn. Second is understanding and abiding by [...]
Will I have an online portal where I can log in and check the status of all loans?
We offer online portals for the lender allowing them 24/7 access to their information.
What states are you licensed to work in? Are you licensed to service loans in my state?
We service many states, some of which has specifics on whether we can service first or second liens. Please visit our Licensing Page for full details.
If one of my borrowers completely defaults on their loan, can you offer any help with foreclosure or repossession?
We offer assistance to the lender and can point them to one of our vendors, or we will work with their foreclosure company if they have a company they are comfortable using. If the lender uses one of our vendors, we will remain their [...]
Will my borrowers have an online portal where they can log in and find their loan balance and payment history?
We offer online portals for the borrower allowing them 24/7 access to their information.
Can you split payments between recipients if two co-owners sell a property together?
We split payments between multiple lenders on a very regular basis, many of the brokers and originators we work with specialize in these types of loans and only send these to our office.