Please contact our Customer Service team at (800) 646-3445 or email your request to [email protected]. Once your request is received, we will email an acknowledgment when access is set up.

Please submit changes in writing either by mail, email or fax. Once received the information will be updated on the account and an email acknowledgement will be sent when completed.

We need either verbal or written authorization to provide account information to a party other than the borrower. Adding someone as a borrower to the note however requires a modification.

Payment Statements are sent out approximately 2 weeks prior to your due date.

Payment Statements are sent out by mail and\or email depending on the delivery options set on your account. If you do not know your delivery method you may email our Customer Service Team at [email protected] or contact our office directly at (800) 646-3445.

To insure proper processing of your payments, please make payments to Note Servicing Center, identify your account number on your check and include your payment statement stub in the envelope.  You may send payments to our office by USPS, Fed Ex or UPS.  Payments are credited to your account on the day received, not the day you place it in the mail or with the carrier service.  You may also make your payment online at www.noteservicingcenter.com and clicking on “Make a Payment”.  There you can make your payment by credit card, debit card, or set up your auto-withdrawal from your checking or savings account, with a convenience fee.

Payment remit Address is:

Note Servicing Center

P.O. Box 1380

Suisun City, CA  94585

Complete the Authorization for Automatic Withdrawal form and return to our office by mail, fax or email and we will setup your account with ACH. This is a no cost option.

Payments are released as follows upon receipt:

• Checks – 10 days
• ACH (In Office) – 5 days
• EFT\CC (Secure Instant Payments) – 7 days
• Money Orders/Grams/Cashier’s Checks – the next business day

When funds are paid through your own electronic bill pay, we will receive physical checks in the mail. They will be posted on the same day received.

Please contact our Customer Service team at (800) 646-3445 or by email at [email protected] to request our wiring instructions. Please note, there is a $30 wire fee.

Payments are applied as follows:

1. Regular Payment Amount Due – This may be Interest/Impound/Other Fees/Principal (The total amount due on your payment statement).
2. Unpaid Interest Charges
3. Late Fees
4. Unpaid Charges
5. Principal
6. You may also designate how additional funds are to be applied.

Your payment was received after your grace period.

Any change to the terms of the note requires a modification. This would have to be done through your lender and signed by both the borrower(s) and the lender(s).

The unpaid interest charge on your account could be any of the following:

• The monthly payment was not enough to cover the interest portion of the payment.
• Your prorated interest based on the closing date of your loan.
• Default interest

Unpaid charges are other monies owed but not yet collected on the account. Please contact our office for a detailed breakdown.

If we collect impounds/escrow, Note Servicing Center sends the payments. Always forward a copy of your tax bills or insurance statements to Note Servicing Center when received. If we do not have an impound established, the responsibility is the borrowers unless the note states differently.

Your escrow account may only be cancelled with the approval of your lender.  We would need to receive confirmation in writing by both parties.

We require a completed W-9 with your EIN or TIN on file. If this account/TD (trust deed) is held in your IRA, we do not generate a 1098. If this account/TD is an LLC (Limited Liability Company) we do not generate a 1098. If the amount of interest paid is under $600.00, we do not generate a 1098. If your account falls into any of these categories, we can generate a statement of account (history) for you to furnish to your tax preparer when a 1098 has not been processed for you.

Request a VOM online or by email at [email protected]. We will need the borrower’s authorization, if not requested from the borrower. Once we receive the request, we notify the borrower of the payment necessary to process the VOM. The fee for a VOM is $35.00.