Many boarding errors come from retyping. When staff copy borrower names, loan amounts, rates, payment terms and property addresses by hand, small slips enter the servicing system and repeat on every payment. Direct data transfer from submitted documents, plus a review of the result, removes the retyping step and catches errors early.
Ask a servicer how loan data gets from your origination documents into its servicing system. Manual re-typing is the weak point, because every typed field can carry an error into the payment ledger. Look for system-to-system data movement followed by a staff review step, and ask what happens when the documents themselves contain a mistake.
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