Industry expert Zeb Lowe and Merrick Lackner discuss the approach of companies in the mortgage industry towards technology. Lackner highlights the trend of companies seeking to reduce operating expenses, with automation being a key strategy in achieving this goal.

Key elements from the discussion:
– Companies are looking to reduce operating expenses
– Automation is playing a crucial role in cost reduction
– Lackner warns of the potential pitfalls of prioritizing automation over other essential factors.

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