Borrower Frequently Asked Questions

When funds are paid through your own electronic bill pay, we will receive physical checks in the mail. They will be posted on the same day received.

Payments are released as follows upon receipt: Checks – 10 days ACH (In Office) – 5 days EFT\CC (Secure Instant Payments) – 7 days Money Orders/Grams/Cashier’s Checks – the next business day

Complete the Authorization for Automatic Withdrawal form and return to our office by mail, fax or email and we will setup your account with ACH. This is a no cost option.

To insure proper processing of your payments, please make payments to Note Servicing Center, identify your account number on your check and include your payment statement stub in the envelope.  You may send payments to our office by USPS, Fed Ex or UPS.  Payments [...]

Payment Statements are sent out by mail and\or email depending on the delivery options set on your account. If you do not know your delivery method you may email our Customer Service Team at [email protected] or contact our office directly at (800) 646-3445.

Payment Statements are sent out approximately 2 weeks prior to your due date.

We need either verbal or written authorization to provide account information to a party other than the borrower. Adding someone as a borrower to the note however requires a modification.

Please submit changes in writing either by mail, email or fax. Once received the information will be updated on the account and an email acknowledgement will be sent when completed.

Please contact our Customer Service team at (800) 646-3445 or email your request to [email protected] Once your request is received, we will email an acknowledgment when access is set up.