Rocket Mortgage, a subsidiary of Quicken Loans, recently reported a $197 million dollar loss in their fourth quarter. This come at a time when Rocket Mortgage is already facing many challenges and uncertainties related to the actions of their former CEO. The report has been widely discussed in the banking and financial services industry and the move comes after Quicken Loans appointed a new interim CEO.

The company’s fourth quarter results help reveal the nature of the challenge at hand for Rocket Mortgage, who has seen increased competition from new players in the market, such as digital-first lenders. Furthermore, the mortgage division of Quicken Loans has been impacted by market conditions and regulatory policies that have resulted in prolonged origination delinquencies and repayment rate, lending to reduced loan origination volumes.

The current situation at Rocket Mortgage is not an unusual one, with many other major lenders experiencing the same market pressures and having to take action, such as cost cutting measures and ensuring customer satisfaction, to find their way out of difficulties. As the search for a new CEO begins, it is likely that Rocket Mortgage will work to strengthen customer relationships, retain customer loyalty and build market share – key components of having a successful business in a market as competitive as that of mortgage lending.

Subsequently, it is likely that Rocket Mortgage will only grow more competitive in the years to come and the report of their fourth quarter losses provide an indication that Rocket Mortgage is aware of the competition and needs to strengthen its market presence in order to succeed. With a new interim CEO appointed and a mission to build customer relationships, loyalty and market share, Rocket Mortgage is on its way to make the necessary changes to overcome current market pressures and continue innovating to meet customer’s needs.

You can read this full article at: required)

Note Servicing Center provides professional, fully compliant loan servicing for private mortgage investors so they can avoid the aggravation of servicing their own loans and just relax and get paid. Contact us today for more information.