eXp World Holdings, the parent company of eXp Realty, has appointed Fred Reichheld to the board as an independent member. This is according to a company press release. Reichheld is a pioneer in developing the net promoter score (NPS), which is a metric used to gauge customer satisfaction. He is also a best-selling author and a Managing Partner at Bain & Company.
Reichheld will help eXp Realty as it continues to grow and expand its services globally. His appointment comes at a time when the company is facing increased competition from other real estate brokerages.
eXp World Holdings Appoints New Board Member
-eXp World Holdings, the parent company of eXp Realty, has appointed Fred Reichheld to the board as an independent member.
-Reichheld is a pioneer in developing the net promoter score (NPS), which is a metric used to gauge customer satisfaction. He is also a best-selling author and a Managing Partner at Bain & Company.
-Reichheld will help eXp Realty as it continues to grow and expand its services globally. His appointment comes at a time when the company is facing increased competition from other real estate brokerages.
You can read this full article at: https://www.housingwire.com/articles/net-promoter-system-creator-joins-exp-board/(subscription required)
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