Sagent emphasizes the importance of exceptional customer experience in mortgage servicing, attributing it to an agile culture, open communication, and a customer-centric approach. These core values are integral to the company’s operations, guiding their processes and driving continuous improvement to meet and surpass customer expectations.
Key elements highlighted by Sagent for achieving exceptional customer service in mortgage servicing include:
– Agile culture: Emphasizing flexibility and adaptability to respond swiftly to customer needs and market changes.
– Open communication: Fostering transparency and active dialogue with customers to build trust and address concerns effectively.
– Customer-centric approach: Prioritizing the needs and satisfaction of customers in all aspects of the mortgage servicing process, from initial contact to ongoing support.
You can read this full article at: https://www.housingwire.com/articles/three-strategies-to-elevate-customer-experience-in-mortgage-servicing/(subscription required)
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