Newrez, a leading mortgage lender, has made a strategic decision to prioritize the use of artificial intelligence in its call centers. This move is aimed at enhancing the efficiency and effectiveness of customer service by providing representatives with real-time information on the company’s guidelines. By harnessing the power of AI, Newrez is able to ensure that its call center agents are equipped with the most up-to-date information in order to better assist customers with their mortgage inquiries.
Key elements of the text include:
– Newrez prioritizing the use of artificial intelligence in its call centers
– Providing call center representatives with real-time information on company guidelines
– Enhancing efficiency and effectiveness of customer service
– Equipping agents with up-to-date information to better assist customers with mortgage inquiries.
You can read this full article at: https://www.housingwire.com/articles/baron-silverstein-on-newrezs-ai-journey-and-the-call-center-question/(subscription required)
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